TWO WEEKS TO MAKE YOUR DEVICE(S)
The device(s) in your order are made once we receive payment. We do NOT carry a ready-to-go inventory at this time. We’ll get your order ready as soon as we can, but it may take two weeks.

ORDER CONFIRMATION
When your order is ready, we’ll let you know by email or text.  We will NOT actually ship until we have confirmation from you by email. If we don’t receive this within 15 business days we’ll cancel your order, and send you a refund. For all of our standard devices there will be a 15% cancellation processing fee deducted form your refund. For devices on which you’ve requested a modification the cancellation processing fee is 50% of the modified device cost.

RETURN & REFUND
The only other reason we accept for a refund is for a defect in workmanship or materials within the warranty period. Our devices are carefully assembled with quality parts and materials to prevent this. But, if something is wrong, we want to make it right.

• For the New Tech Yard Hydrant the warranty is one year for residential use from the shipping date . The warranty is void if the device is installed or used contrary to our instructions. We may offer a warranty for commercial use depending on the situation. Check ahead of time.
• For the Easy T-Post Bracing Anchor the warranty is for five years.
• For the Swinging Heavy-Door Support the warranty is for three years for residential use.

In case you would like to make a claim, please provide a clearly readable detailed written description along with photos. Email these to us, but do not return any parts or device. We will make a determination about your claim and then communicate with you via email.

We believe in “right to repair”. With the right parts and the right tools, our devices are easy to repair. So, if we decide to honor your claim, to save time and money shipping both ways, the option we hope you’ll accept is for us to pay for shipping the appropriate replacement part or device to you along with specific instructions for how to do the repair and what tools are needed. You complete the repair or replacement and we will pay you $45.00.

The other option is for you to ship the hydrant to us to do the repair at our cost, including the cost of return shipping. When you send the hydrant to us you are responsible for providing adequate packaging to prevent damage. A part or device we receive from you that arrives damaged in shipping because of inadequate packaging nullifies the warranty and invalidates your claim. We’ll notify you when your device arrives to let you know if there’s been shipping damage, so you can decide what you want us to do. Anytime you ship anything, use a shipping service which allows you to track the package or purchase shipping insurance, because we have no way to guarantee that we will receive your item.

When we decide not to honor your claim we will neither repair or replace your device or defective part at our expense. We will provide you with a written explanation of our reasons. If you believe we have overlooked something, we can discuss the situation further to come up with a solution fair to both of us. 

We’ll send an email to notify you of any refund we’re providing. Give it a few days to process through your bank once your receive notice. Seven business days should be more than enough time for it to show up as a credit to your account. Let us know if it doesn’t and we’ll do what we can on our end to find out what’s going on. 

ANYTHING ELSE?

Contact Us with your questions.