TWO WEEKS TO MAKE YOUR DEVICE(S)
The device(s) in your order are made once we receive payment. We do NOT carry a ready-to-go inventory at this time. It will take about two weeks before your order is ready to ship.

ORDER CONFIRMATION
When your order is ready to ship, we’ll send an email notice.  We will NOT actually ship until we have an email acknowledgement and confirmation from you. If we don’t receive this from you within 15 business days we’ll cancel your order, and send you a refund. For all of our standard devices there will be a 15% cancellation processing fee deducted form your refund. For devices on which you’ve requested a modification the cancellation processing fee is 50% of the modified device cost.

RETURN & REFUND
The only other refund reason we accept is for a defect in workmanship or materials within the warranty period. Our devices are carefully assembled with quality parts and materials to prevent this. But, if something is wrong, we want to make it right.

• For the New Tech Yard Hydrant the warranty is one year for residential use from the shipping date . There is no warranty for commercial use.
• For the Easy T-Post Bracing Anchor the warranty is for five years.
• For the Swinging Heavy-Door Support the warranty is for three years for residential use.

In case you need to make a claim, provide a clearly readable detailed written description along with photos. Email these to us, but do not return any parts or device. We will make a determination about your claim and then communicate with you via email.

We believe in “right to repair”. So, if we decide your claim has merit, the option we hope works for you is for us to pay for shipping the appropriate replacement part or device to you along with instructions for how to do the repair and what tools are needed. This saves the time it takes for you to ship it to us, our repair time, and the time for us to ship it back to you. When you have the parts and the right tools, our devices are easy to repair, even the NEW TECH Yard Hydrant. 

The other option is for us to do the repair at our cost, including the cost of return shipping. You’ll need to pay for getting the part or the whole device to us. You are responsible for providing adequate packaging to prevent damage. A part or device we receive from you that arrives damaged in shipping because of inadequate packaging nullifies the warranty and invalidates your claim. We’ll notify you when your device arrives to let you know if there’s been shipping damage, so you can decide what you want us to do. Anytime you ship anything, use a trackable shipping service or purchase shipping insurance, because we have no way to guarantee that we will receive your item.

When we believe your claim does not have merit, or it is out of the warranty period we’ll neither repair or replace your device or defective part at our expense. We will provide you with a written explanation of why we arrived at this decision. You can then decide what to do.  

We’ll send an email to notify you of any refund we’re providing. Give it a few days to process through your bank once your receive notice. Seven business days should be more than enough time for it to show up as a credit to your account. Let us know if it doesn’t and we’ll do what we can on our end to find out what’s going on. 

ANYTHING ELSE?

Contact Us with your questions.