TWO WEEKS TO MAKE YOUR DEVICE(S)
The device(s) in your order are made once I receive either your deposit, if you’re local, or your full payment if you order from the website and it has to be shipped. I do NOT carry a ready-to-go inventory at this time. I’ll get your order ready as soon as I can, but it may take two weeks.

ORDER CONFIRMATION
When your order is ready, I’ll let you know, usually by email or text.  I will NOT actually ship or arrange delivery until I have confirmation from you. If I don’t receive confirmation within 15 business days I’ll cancel your order and provide a refund minus a 15% cancellation processing fee. For special order devices, the cancellation processing fee is 50% of the modified device cost per the order contract.

RETURN & REFUND
A defect in workmanship or materials within the warranty period qualifies for a refund or replacement.  These devices are carefully assembled with quality parts and materials to prevent this. But, if something is wrong, I want to make it right. The warranty is void if our device is installed or used contrary to our instructions.

• For the New Tech Yard Hydrant the warranty is one year from the shipping or delivery date. I may offer a warranty for commercial use depending on the situation. Check ahead of time.
• For the Easy T-Post Bracing Anchor the warranty is for five years.
• For the Swinging Heavy-Door Support the warranty is for three years for residential use.

In case you would like to make a warranty claim, please provide a clearly readable detailed written description along with photos. Email these to me at support@improveddevices.com, but do not return any parts or whole device unless I instruct you to do so in writing by email. I will make a determination about your claim following a discussion with you. If I determine your claim is valid, I’ll provide a replacement device or the part(s) and reasonable reimbursement for your time. That eliminates the delays and expense for shipping two ways.  

If I decide not to honor your claim, I will explain in detail why I came to that conclusion. If you believe I have overlooked an important consideration, you and I can discuss the situation further to come up with a solution fair to both of us. 

I’ll send an email to notify you of any refund I’m providing. Give it a few days to process through your bank once your receive notice. Seven business days should be more than enough time for it to show up as a credit to your account. Let me know if it doesn’t and I’ll do what I can on my end to find out what’s going on. 

ANYTHING ELSE?

Contact Me with your questions or comments. I won’t respond if you’re not civil.